Thank you for visiting my shop!

Current Turnaround time is 5-7 business days plus shipping time.

At Charitable Creations Jewelry you will find high quality personalized hand stamped jewelry all made by me in my Massachusetts home studio.

All my designs are created with the highest quality materials.
I only use solid, raw sterling silver, brass and copper. All our pieces are created with 18 gauge and thicker materials
With thicker metals and impeccable attention to detail, You can rest assured that your keepsake is made to last with quality that you would expect from any fine jewelry piece.

If you are looking for a special piece to be made just for you, please feel free to contact me by email or etsy convo.

Thank you
Shelly :)

©Copyright 2009 - 2014 Charitable Creations Jewelry. All Rights Reserved

 
Payment
I accept PayPal, and All major Credit Cards.
If you reside in Massachusetts, you will be charged a 6.25% sales tax.

Coupons and Vouchers - Only one coupon per order may be used and only one voucher per order, per customer is allowed. Coupons, discounts and vouchers may not be combined.

**INTERNATIONAL CUSTOMERS***
Please be aware that you may incur a customs fee or tax for orders shipping outside the USA. This fee is the responsibility of the buyer and will vary by country.
 
Shipping
****Current Turnaround time is 5-7 business days plus shipping time.****

All hand stamped custom orders will ship within 5-7 business days of receiving payment. During the holidays, custom orders may take 2-3 weeks before shipped. I try my best to ship orders as soon as possible.

You will receive an email confirmation when your order has shipped along with the tracking number. Tracking is available for US orders only


International Orders - All International orders are shipped via USPS Priority or Express shipping. The customer is responsible for any customs charges or duty fees that their country may charge.

All Items are shipped packaged in a jewelry box ready for gift giving.
Refunds and Exchanges
I want you to be completely satisfied with your purchase. I individually hand stamp each letter on all personalized hand stamped jewelry. Variations in spacing and alignment are part of the unique charm to your hand made piece and should not be considered a defect.

***Personalized Items***
Charitable Creations strives to meet the exceptions and full satisfaction of all our customers. We are not able to provide refunds as each item is made to order. If an error was made on our end, we will fix the problem immediately. I will replace/repair the item once the item has been returned and refund you the return shipping fee up to the original shipping amount selected when your order was placed. (i.e if you selected first class shipping, first class shipping price is the amount that will be refunded)

However, if the error was not our mistake, and you are simply not satisfied with product or font you chose, the item is yours to keep. We reserve the right to judge our own quality and try our best to produce the highest quality of hand stamped jewelry. We can not remake an item without the original piece being returned.


**For non personalized items**
In the event that you are not satisfied, let me know within 3 days of receiving it and I will accept a return or exchange for a similar item. I will issue a refund (minus shipping) or an exchange once I have received the item back in it's original unworn condition and packaging.

For Returns and Repairs, please download and print our Repair Form and include with your item for repair/return. Returns need prior authorization.

http://cdn.shopify.com/s/files/1/0267/1395/files/RepairReturn_Form.pdf?6016

For Custom Hand and Footprint jewelry - Custom print jewelry is non-refundable and non-returnable due to the personalized nature of the piece.

Taking and submitting your prints -
Option 1 (fastest) - If you already have prints, Great! Just scan them and email as an attachment (jpeg or png format) to sales@charitablecreationsjewelry.com.
 
For new prints...Take your prints using a black ink pad or finger paint. Be sure to take your prints on white paper (no lines). Write your name and order number on the paper. Scan your prints into your computer and save as a png or jpeg file and email to sales [!at] charitablecreationsjewelry.com

Option 2 - We will ship you an ink-less finger print kit to use to take your prints and ship back to us. A prepaid self addresses envelope will be provided a long with a fingerprint customer form that you will need to fill out and ship along with your kit. *This option is mandatory for taking hand and footprints of infants as it is certified non toxic and used in hospitals.

Once we receive your prints your new custom print jewelry will be created and shipped within 1-2 weeks.

Order Cancellations - You may cancel your order within 24 hours of the purchase date. After this time all canceled orders will incur a 25% restocking fee. If your order has already shipped it can not be cancelled and regular return policies will apply.

Your Satisfaction is my #1 priority!
I can be contacted via Etsy Convo or at sales [!at] charitablecreationsjewelry.com. I am always available to answer any questions you may have =)

Your custom order will be created to what is written in the Personalization section, so please double check your message and spelling before completing your order.

CARING FOR JEWELRY
Sterling silver and Copper naturally tarnishes especially in humid climates. Regularly cleaning your piece with the polishing pad included with your order will remove the tarnish. Never use a liquid cleaner on your hand stamped jewelry pieces!! It will remove the oxidization within the letters! Instead use the polishing pad included with your order or a silver polishing cloth available at your local jewelers!!

**IMPORTANT**
Please be aware that all my jewelry has small pieces and is not recommended for small children!